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Depending on the nature of goods and the type of shipper, there may be certain shipping restrictions (you can read more in section 2.5 of the Terms and Conditions).

Pallet orders with an instant quote will, in most cases, be carried in groupage transport which usually restricts items such as alcohol and other liquids, tobacco, batteries, perishables, fragile items, toxic materials and firearms for privates.

If your shipment contains any of the goods listed above, consider sending a request for an individual offer rather than booking an instant pallet.

Pallet collections usually take place on any business day in the pick-up country. If you require a pick-up on a non-working day such as bank holidays or weekends, consult our Sales Support team at sales@eurosender.com or via chat.

Since the transmission of the order to the pick-up terminal can take 24-48 hours, we advise placing the order 2-3 days in advance but not more than 5 days before your desired pick-up date. During the last 2 weeks of the calendar year, freight services within the European Union are suspended due to the holiday season. The service is reactivated in the second week of January (usually around 10-12th of January).

If you place an order during the last weeks of the calendar year or are planning a pick-up during the holiday season, the pick-up may be postponed. See more information on our dedicated page.

Pick-ups on a business day prior to a local holiday in the pick-up country may be postponed to the next business day. Pick-ups planned on a business day after the local holiday in the pick-up country may be postponed to the next available pick-up day.

Companies shipping alcohol on pallets

As a business user with a registered and authorised shop to sell and export light alcoholic beverages, you can ship alcohol on a pallet booked with an instant quote. Heavy alcoholic beverages can be shipped with authorised logistic providers.

Before placing an order, we advise you to consult with our Sales Support team at sales@eurosender.com or via chat.

Individuals shipping alcohol on pallets

Shipping alcohol on a pallet between individuals is not allowed in most countries. Shipping alcohol for personal use is prohibited as there is a risk of spillage or damage to other items. If individuals choose to ship alcohol they do so at their own risk. Shipments with prohibited items are excluded from the claims process in the event of damage.

The shipment of arms and ammunition is strictly regulated. Only authorised businesses are allowed to ship arms and ammunition through licensed and specialised logistics providers. Shipments containing the above-mentioned items may be removed from the load or returned to the sender at their own expense.

Any claim for compensation on damage and return of the shipment may be denied.

Companies shipping fragile items on a pallet

Businesses shipping fragile items usually have pre-agreed terms with specialised courier companies that organise direct transport. This reduces damage risk because the goods are loaded and unloaded only once: at pick-up and delivery (please see our Van delivery and FTL services). Fragile items require not only special handling but also specialised packaging. Before shipping particularly delicate and fragile items, consult our Sales Support team at sales@eurosender.com or place a request for an individual offer to get more information and advice.

Individuals shipping fragile items on a pallet

Shipping fragile items requires special handling and packaging. Insufficient packaging can result in damage and any claims for compensation may be rejected. Before placing an order for a pallet delivery on our booking tool, consult our Sales Support team at sales@eurosender.com or place a request for an individual offer to get more information and advice.

Companies shipping liquids on pallets

Businesses producing and distributing liquids can ship these items appropriately packed and stacked on pallets. Transport can be arranged with specialised forwarders. Before placing an order for shipping liquids, we advise you to contact the Sales Support department at sales@eurosender.com or via chat.

For shipping objects that might contain liquids - such as engines for vehicles, crafts and machines, you must remove or drain the liquids from the item – engine or machine.

Please note that some liquids are considered as hazardous and dangerous goods. These require special attention. We invite you to read our section about shipping hazardous goods and request an individual order if you wish to ship items of this type.

Individuals shipping liquids on pallets

Individuals are advised not to ship liquids (with their personal belongings) when shipping a pallet. If the liquids are not appropriately packed and protected, they may spill and cause damage to other items on the pallet. If this happens, any claim for damage compensation will be rejected on the grounds of prohibited items and/or inappropriate packaging.

Companies shipping lithium batteries

If you are a business producing electronic devices containing lithium batteries and your pallet shipment includes only items containing batteries, we advise you to consult with Sales Support or place an individual offer for your shipment.

You may be asked to provide the production sheet and ADR sheet for the shipment upon making the booking.

If the shipment contains only 1 item containing batteries, there is a restriction of no more than 2 single-cell batteries ≤20Wh or 1 multi-cell battery, containing maximum 4 cells ≤100Wh.

If you ship even one item (electric bike) containing a battery, you may have to provide a production sheet specifying the battery's voltage.

Individuals shipping lithium batteries

Individuals may ship electronic devices containing batteries in their pallet shipment (with their personal belongings). If the shipment includes 1 item containing batteries, there is a restriction of no more than 2 single-cell batteries ≤20Wh or 1 multi-cell battery, containing maximum 4 cells ≤100Wh.

If you ship even one item (electric bike) containing a battery, you have to provide a production sheet specifying the battery's voltage.

Companies shipping perishable goods

As a business producing and selling perishable goods, you can arrange transport of the goods with a specialised logistics provider, especially if the goods need a temperature-controlled environment (we suggest you to consider booking our Van or FTL services).

Before placing an order for pallet shipping with an instant quote, consult with our Sales Support team at sales@eurosender.com or place a request for an individual offer.

Individuals shipping perishable goods

Fresh food and other perishable goods may not be shipped by individuals with their personal belongings when booking a pallet delivery due to the high damage risk. When choosing to ship perishable goods, individuals do so at their own risk.

Companies shipping tobacco products on pallets

Businesses that have a license for producing or distributing tobacco products can ship them via authorised logistics providers. Before placing an order for your pallet, we suggest you to contact our Sales team at sales@eurosender.com or via chat.

Individuals shipping tobacco products on pallets

It is forbidden to ship tobacco products between individuals in most countries. By deciding to ship cigarettes and other tobacco products, individuals do so at their own risk. Shipments with prohibited items are excluded from the claims process in the event of damage.

Companies shipping flammable items on a pallet

Businesses producing or distributing products containing toxic, flammable or hazardous components can ship them through authorised logistics providers. Before shipping, the production and the ADR sheets must be handed to the logistics provider to understand what storage and transport conditions the goods need.

If neither the production sheet nor ADR sheet is provided, the pick-up may be postponed or rejected. Before placing an order for a pallet shipping using an instant quote, consult the Sales Support team at sales@eurosender.com or place a request for an individual offer to get some more information and advice.

Individuals shipping flammable items on a pallet

Products containing toxic, flammable or hazardous substances may not be shipped by individuals as individuals cannot provide sufficient documentation needed to ship these items. By choosing to send these types of products, individuals do so at their own risk and may result in a penalty and additional costs.

When booking an instant pallet service, the following limitations apply: the maximum width of the pallet, including the load should not be more than 2m (200cm) and the maximum length should not be more than 4m (400cm). Always make sure the items do not exceed the size of the pallet.

The height of the pallet with the item(s) stacked onto it must not exceed 220 cm. The weight of the pallet + cargo should not be more than 1200 kg. When shipping a pallet, first consider choosing an appropriate pallet to stack the goods using this guide.