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The rules for shipping alcohol may vary according to the countries of pick-up and destination, the courier company and even the type of drink getting shipped.

Companies shipping alcohol

Business users with a registered and authorised shop to sell and export light alcoholic beverages can ship alcohol in packages. Still, they should make sure that each bottle inside the box is well protected since the insurance can only be claimed when sufficient packaging is provided.

Before placing an order, we advise you to consult with our Sales Support team at sales@eurosender.com or read our packaging advice.

Individuals shipping alcohol

Shipping alcohol for personal use is at the client's own risk. If the shipment is lost or damaged and it contains alcohol or other restricted items, the insurance claim may be rejected.

The shipment of arms and ammunition is strictly regulated. Only authorised businesses are allowed to ship arms and ammunition through licenced and specialised logistics providers. Shipments containing the above-mentioned items may be removed from transport or returned to the sender at the shipper's expense. Any compensation claim for a damaged and/or returned shipment may be rejected.

Shipping fragile items in a package is mainly done under the sender's own responsibility. Before shipping particularly delicate and fragile items, consult our Sales Support team at sales@eurosender.com to get more information and advice. We also suggest you read our packaging advice. Any claims for lost or damaged fragile items that were not packaged properly, may be rejected.

Companies shipping fragile items

Most companies producing fragile items usually have pre-agreed terms with specialised courier companies that organise direct transport, which reduces damage risk. Fragile items require not only special handling but also specialised packaging.

Individuals shipping fragile items

Privates are advised not to ship fragile items in packages. Fragile items require not only special handling but also specialised packaging.

Each courier company has its own rules related to shipping liquids in packages.

Companies shipping liquids

Most companies have special contractual agreements with specialised couriers to transport liquids. Liquids need to be packed correctly to avoid spillage. If the liquids are not appropriately packed and protected, they may spill and cause damage to other items in the package or other packages. If this happens, any claim for loss or damage compensation may be rejected on the grounds of prohibited items and/or improper packaging.

Before placing an order for a shipment containing liquids, we advise you to contact the Sales Support department at sales@eurosender.com or our chat support.

Individuals shipping liquids

Individuals are advised not to ship liquids with their personal belongings within the package. If the liquids are not appropriately packed and protected, they may spill and cause damage to other items in the box or other packages. If this happens, any claim for damage compensation will be rejected on the grounds of prohibited items and/or improper packaging.

Shipping electronic devices containing lithium batteries is allowed in most cases.

Companies shipping lithium batteries

If you are a business producing and shipping electronic devices containing lithium batteries, we suggest you contact our Eurosender Sales Support at sales@eurosender.com to get a dedicated offer.

If the shipment contains only 1 item containing batteries, there is a restriction of no more than 2 single-cell batteries ≤20Wh or 1 multi-cell battery, containing maximum 4 cells ≤100Wh.

Individuals shipping lithium batteries

Individuals may ship electronic devices containing batteries in their package shipment (with their personal belongings).

If the shipment contains an item containing batteries, there is a restriction of no more than 2 single-cell batteries ≤20Wh or 1 multi-cell battery, containing maximum 4 cells ≤100Wh.

Perishable goods require special transport conditions and should not be shipped in a standard package.

Companies shipping perishables and food

Most companies producing perishable food products have special contracts with courier service providers that can provide a suitable temperature-controlled environment for the content of the package. We do not advise shipping perishable goods within a single package using the standard service as the temperature-controlled environment cannot be guaranteed. Any compensation for perishable goods lost or damaged during transport may be rejected due to the restriction on perishable goods in the standard service. Clients who decide to ship perishable goods or food despite this restriction do so at their own risk.

Before placing an order for shipping perishables in a package, we suggest you consult our Sales Support team at sales@eurosender.com.

Individuals shipping perishables or food

We do not advise shipping perishable goods in a package using the standard service as the temperature-controlled environment cannot be guaranteed. Any compensation for perishable goods lost or damaged during transport may be rejected due to the restriction on perishable goods in the standard service. Clients who decide to ship perishable goods or food despite this restriction, do so at their own risk

Shipments including cigarettes and other tobacco products are highly regulated. Always make sure to contact the customs authorities in both countries of pick-up and delivery and get informed on the rules of the selected courier company.

Companies sipping tobacco products

Licenced businesses that produce or distribute tobacco products can ship them via authorised logistics providers. Before placing an order for your package, consult with sales@eurosender.com or check with the national chamber of commerce to obtain a licence for shipping tobacco internationally. Shipping tobacco is only allowed between companies with appropriate licences and with authorised couriers.

Individuals shipping tobacco products

It is forbidden to ship any type of tobacco products between individuals in most countries. By deciding to ship cigarettes and other tobacco products, individuals do so at their own risk. Shipments with prohibited items are excluded from the claims process in the event of loss or damage.

Toxic, flammable and hazardous products can be as simple as plain nail polish or a jar of perfume.

Companies shipping toxic, flammable or hazardous products

Businesses producing or distributing products containing toxic, flammable or hazardous components can ship them through authorised logistics providers. Shipping toxic, flammable or hazardous goods within a single package is prohibited. If you ship goods that contain such components, you are doing so at your own risk. Any loss or damage claim for a package containing the above-mentioned goods, may be rejected.

Individuals shipping toxic, flammable or hazardous products

Shipping toxic, flammable or hazardous goods within a single package is prohibited. If you ship goods that contain such components, you are doing so at your own risk. Any loss or damage claim for a package containing the above-mentioned goods, may be rejected.

Read more about shipping cosmetics, perfumes or nail polish on our dedicated page.

Yes, certain couriers may request to confirm the content of the package and refuse to collect it in case it contains prohibited or restricted goods. The same can happen if the couriers finds that prohibited items are described in the package content description.

When booking the Express service make sure that the longest side of the parcel does not surpass 120 cm. The maximum allowed volumetric or actual weight is 70 kg. The final price will have in consideration the highest value between these two.

If the dimensions are larger, the engine will adjust the price with an instant surcharge.

The restrictions in dimensions depend on two factors: the volumetric weight and the actual weight of the package. The actual weight of the package shouldn’t surpass 30 Kg, while the maximum size should be smaller than 300 cm when calculating 1x length (in cm) + 2x width (in cm) + 2x heigh (in cm). The longest side of the package should also measure less than 175 cm.

Depending on the route and the courier selected, the price shown may be calculated based on the volumetric weight or the actual weight. You can read more about this on our dedicated article.

The sum of the sides (length + width + height in cm) should not surpass 240 cm in total. The maximum allowed weight is 70 kg.

Not all items can be shipped by courier, either by law or simply because of the courier's own rules and regulations. You can read more about forbidden and restricted items on our dedicated page. We also invite you to read our Terms and Conditions under section 2.5, where you can find the rules regarding couriers and restricted items explained.

If you opt for the Express Service, please confirm, before collection, that all the items in the package are in accordance with the courier company’s regulations. In case you booked an international delivery, you should also confirm the applicable rules in the countries of pick-up and delivery by contacting the respective customs authorities.

Do you still have questions about restricted and forbidden items for shipping? Don’t hesitate to contact our support team via chat or email at sales@eurosender.com